All prices are in Australian Dollars and exclude GST which will be added at 10% rate to invoices. The GST amount is clearly isolated on invoices to simplify refund claims by schools. Prices are correct at the time of printing. Every effort will be made to maintain these, however any unavoidable price rises will be indicated on the invoice
Your information is used to complete your orders.
Anonymous analytics are used through a third party (Google Analytics) to improve our site. The site may collect cookies for the purpose of maintaining your cart and progress through the site.
Your information is not sold to third parties.
Orders are usually dispatched within 1 day of receiving your order. As this is a family business, there are occasions where orders may be dispatched less frequently (~3 times a week).
Delivery is generally through Australia Post, and tracking is obtained on packages over $15.
Average / Maximum Delivery Date Ranges
Contact us if your order is over the average / nearing the ‘maximum’ here and we’ll follow it up with Australia Post
Perth and Surrounds: Average delivery time: 1-4 working days | Maximum: 6 working days
Other States: Average delivery time: 3-5 working days | Maximum: 12 working days
Remote Communities: Average delivery time: 8-14 working days | Maximum: 16 working days
Perth to other state capitals: 1 or 2 days working day after postage (depending on order and parcel pickup times)
Outside other state capitals: 3-4 working days.
Returns are available for defective goods. Please notify us within seven days if your goods are damaged.
For goods where you’ve simply changed your mind get in contact with us. We’ll often (but are under no obligation to) take it back, and you’ll have to cover the cost of return postage.
Please contact (preferred) or
Business Name: A-Z Type
ABN: 95 257 873 542
How do I arrange a pickup?
Complete an order using the site, select “Pickup” in the shipping options section and head to www.drpaulswan.com.au/pickup to arrange a time. Allow 1 – 2 business days.
Can I Order using a Credit Card?
Yes! Please do so via our website, as we do not do manual-entry of Credit Card numbers (for security reasons).
I’d like to order, but I’m outside Australia
Please get in contact with me. The variability in cost means it is very difficult to be able to calculate shipping costs beforehand. At the low end of the scale a small pack of spinner arrows which fits in a normal padded envelope costs $12 AUD to post to New Zealand, without even including the cost of the envelope or handling. We are charged even more for sending A3 Games due to their larger dimensions. This makes postage often prohibitive.
Can I order for a bookshop or similar retailer at wholesale prices?
Please get in contact with me.