• It is your sole responsibility to ensure that the address listed on any order is deliverable. We take no responsibility for orders sent to empty schools (e.g. for holidays) and no refunds will be given for failure to account for these deliveries or for incorrect information on orders that results in loss.
• All re-deliveries for orders returned to us due to non-pickup or incorrect information will be re-sent at customer cost.
• Any customs duties levied for products sent are to be paid by the receiver.

Delivery Information

• Orders are usually dispatched within 1 day of receiving your order. As this is a family business, there are occasions where orders may be dispatched less frequently (~3 times a week).
• Delivery is generally through Australia Post, and tracking is obtained on packages over $15.

Average / Maximum Delivery Date Ranges

• Contact us if your order is over the average / nearing the ‘maximum’ here and we’ll follow it up with Australia Post
• Perth and Surrounds: Average delivery time: 3-4 working days
  WA: 4-6 working days
  Other States: Average delivery time: 6-14 working days
  Remote Communities: Average delivery time: 14-21 working days

• Full Refund for events when cancelling more than a week before.
• 50% refund for within a week (2-7 days before event).
• No refund for cancelling day-of or the day before the event.
• No refund for no-shows.

Transference

• We will attempt to facilitate transfers of representative for live events for school staff, with no guarentees.

Food & Dietary Requirements

• We will attempt to facilitate any dietary requirements you have with enough notice.
• Dietary requirements notice that is too late (i.e. after the venue no longer accepts changes, usually 1 week) will not be catered for and will not be refunded.
• Dietary requirements notice that was given with enough time but failed to be catered for will be refunded proportionally (up to the maximum value of the per-person catering cost for the event).

©A-Z Type (Dr Paul Swan) and contributors 2022-23

Except as permitted by the copyright law applicable to you, you may not reproduce or communicate any of the content on this website, including files downloadable from this website, without the permission of the copyright owner.

The Australian Copyright Act allows certain uses of content from the internet without the copyright owner’s permission. This includes uses by educational institutions and by Commonwealth and State governments, provided fair compensation is paid. For more information, see www.copyright.com.au and www.copyright.org.au.

The owners of copyright in the content on this website may receive compensation for the use of their content by educational institutions and governments, including from licensing schemes managed by Copyright Agency.

We may change these terms of use from time to time. Check before re-using any content from this website.

Your information is used to complete your orders.

Anonymous analytics are used through a third party (Google Analytics) to improve our site.

The site may use cookies for the purpose of maintaining your cart / login session, analytics, and use by our business to the extent required for operations.

Your information is not sold to third parties by us.

For customers that pay with an American Express card Live Payments will provide that customer’s Personal Information, transaction data and other information to American Express Australia Ltd ABN 92 108 952 085 and its affiliates, agents,
subcontractors and employees (“Amex”) in the course of delivering the
Services. Amex may use this to deliver the Services, operate and promote their
network, perform analytics and create reports, and for any other lawful
business purpose. Amex will collect, hold and use the Personal Information
and transaction data in accordance with Amex’s privacy policy (available at:
https://www.americanexpress.com/au/about-us/disclosures/).